Use Amazon Fraud Detector with Amazon Connect for Intelligent routing

“I tried exploring the possibility of integrating Amazon Fraud Detector with Amazon connect to classify the calls to be either critical (important customers , based on loyalty class etc.,) or fraudulent calls (suspicious callers , tough customers ,spam etc.,) based on the historic call details and route to the relevant agents accordingly”

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store