Amazon Connect — Building new chat capabilities

  1. Enable Chat Test Mode :
Users -> Security Profile
Chat test mode -> Check Enable/Disable
{"Version": "2019-08-26","AWSAccountId": "43xxxxxxxxx40","InstanceId": "d84xxxxxb3d-07xxxxxef9","InitialContactId": "8fxxxxx487d4d","ContactId": "8fcxxxxx4d","Participants": [{
"ParticipantId": "ecxxxxxd3e"
},{"ParticipantId": "a1fxxxxx5ea9a"},{"ParticipantId": "c12xxxxxe85b5"}],"Transcript": [{"ContentType": "application/vnd.amazonaws.connect.event.participant.joined","Id": "45032093-1a41-435b-a5ab-c7d916998aef","DisplayName": "Madhan","Type": "EVENT","ParticipantRole": "CUSTOMER","AbsoluteTime": "2019-12-08T17:07:13Z","ParticipantId": "a1fxxxxx5ea9a"},{"ContentType": "text/plain","Content": "Thank you for calling xxxxxxx Service centre , Madhan.","Id": "aa0694d7-0fc4-487b-a670-bf83ff7f143b","DisplayName": "SYSTEM_MESSAGE","Type": "MESSAGE","ParticipantRole": "SYSTEM","AbsoluteTime": "2019-12-08T17:07:21.489Z","ParticipantId": "c12xxxxxe85b5"},{"ContentType": "text/plain","Content": "How can i help you today ?","Id": "10adcd5f-bda6-49cd-a5dd-3dafa77d2bf8","DisplayName": "BOT","Type": "MESSAGE","ParticipantRole": "SYSTEM","AbsoluteTime": "2019-12-08T17:07:23.182Z","ParticipantId": "c12xxxxxe85b5"},{"ContentType": "text/plain","Content": "i wanna talk to agent","Id": "00a2c7ae-481d-4633-8e67-d9e859b68893","DisplayName": "Madhan","Type": "MESSAGE","ParticipantRole": "CUSTOMER","AbsoluteTime": "2019-12-08T17:08:38.766Z","ParticipantId": "a1fxxxxx5ea9a"},{"ContentType": "text/plain","Content": "Sorry, I could not understand. Goodbye.","Id": "d39c170b-4d12-4826-af82-e6ad6c2ae6df","DisplayName": "BOT","Type": "MESSAGE","ParticipantRole": "SYSTEM","AbsoluteTime": "2019-12-08T17:09:14.505Z","ParticipantId": "c12xxxxxe85b5"},{"ContentType": "text/plain","Content": "Redirecting to agent","Id": "fb952dee-ac72-4ec8-8913-2d1c0a31dd40","DisplayName": "SYSTEM_MESSAGE","Type": "MESSAGE","ParticipantRole": "SYSTEM","AbsoluteTime": "2019-12-08T17:09:15.354Z","ParticipantId": "c12xxxxxe85b5"},{"ContentType": "application/vnd.amazonaws.connect.event.participant.joined","Id": "660a681b-7a8a-4aab-9cb5-db1a34cb5b89","DisplayName": "430666551340","Type": "EVENT","ParticipantRole": "AGENT","AbsoluteTime": "2019-12-08T17:09:27.350Z","ParticipantId": "ecxxxxxd3e"},{"ContentType": "text/plain","Content": "hello how can i help you ?","Id": "8493a4b7-4886-44e0-b1f8-10c81c92ef1f","DisplayName": "430666551340","Type": "MESSAGE","ParticipantRole": "AGENT","AbsoluteTime": "2019-12-08T17:09:45.363Z","ParticipantId": "ecxxxxxd3e"},{"ContentType": "text/plain","Content": "need help with something....","Id": "19de313f-1b7a-4946-a20e-7cf97372e8b6","DisplayName": "Madhan","Type": "MESSAGE","ParticipantRole": "CUSTOMER","AbsoluteTime": "2019-12-08T17:09:57.857Z","ParticipantId": "a1fxxxxx5ea9a"},{"ContentType": "text/plain","Content": "Sure , how can i help u ?","Id": "314f0acf-8612-42a4-89e9-ffaeba2f60ba","DisplayName": "430666551340","Type": "MESSAGE","ParticipantRole": "AGENT","AbsoluteTime": "2019-12-08T17:10:07.334Z","ParticipantId": "ecxxxxxd3e"},{"ContentType": "application/vnd.amazonaws.connect.event.participant.left","Id": "f4aabbff-9d70-4005-bb91-91e8267b3004","DisplayName": "430666551340","Type": "EVENT","ParticipantRole": "AGENT","AbsoluteTime": "2019-12-08T17:11:16.911Z","ParticipantId": "ecxxxxxd3e"},{"ContentType": "application/vnd.amazonaws.connect.event.chat.ended","Id": "1a795229-bbb0-498d-9790-f3ef255ef959","Type": "EVENT","AbsoluteTime": "2019-12-08T17:11:17.579Z"}]}

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